FAQs

We propose 3 delivery options :

• Click & Collect in store : average delivery between 1-5 working days (we don't work on week-ends or on public holidays)
• Express - tracked : average delivery  between 4-5 working days (we don't work on week-ends or on public holidays)
• Standard (France only) - Colissimo : average delivery between 4-7 working days (we don't work on week-ends or on public holidays)

If you select during your purchasing process, the Click & Collect delivery option, you will first  receive a confirmation mail, that will indicate your order went through. Once your order is ready for pick-up your will receive a second mail that will notify you your order is ready for collection.

If there is a line to enter the bookshop when you arrive (as sometimes happens in busy periods), please show you "ready to collect" email to the person at the door and you will be allowed straight in to pick up your order. You can then go directly at our Click & Collect Counter, located at the back of the shop in the Poetry section to retrieve it.

If an order is not collected within 30 days of the date of availability, the order will be canceled automatically. Gift vouchers will be kept for a year.

Kindly find below a list of all of the countries we currently ship to:

Albania, Andorra, Armenia, Australia, Austria, Bahrain, Belgium, Bosnia and Herzegovina, Brunei, Bulgaria, Cambodia, Canada, China, Croatia, Cyprus, Danemark, Estonia, Finland, France, French Giuana, Georgia, Germany, Greece, Guadeloupe, Hong Kong, Hungary, India, Indonesia, Ireland, Iceland, Israël, Italy, Japan, Reunion Island, Laos, Latvia, Liban, Liechtenstein, Lithuania, Luxembourg, Macao, Malaysia, Malta, Martinique, Mexico, Moldova, Montenegro, Myanmar Burma, Netherlands, New Caledonia, New Zealand, North Macedonia, Norway, Oman, Philippines, Poland, Porto Rico, Portugal, Qatar, Romania, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, Sri Landa, South Korea, Spain, Sweden, Switzerland, Taïwan, Thailand, Turkey, United Arabe Emirates, United Kingdom, United States, Vietnam.

If you wish to know how much shipping fees you will have to pay, you can simulate an order through our website checkout process. You'll need to create an account, add your articles, add your country and address of delivery and once you chose your shipping option, your shipping fees will be displayed.

Unfortunately, we don't know which country are subjected to taxes, but we are aware that some of our customers are required to pay customs duties on certain items when they arrive in their home countries. Frustratingly for our customers, we also cannot add these costs to our website prices, as we are unaware of the actual amounts ourselves, due to their being applied in other countries rather than here in France when we ship orders. We apologize in advance for the inconvenience. 

If you order was not delivered or lost, please contact our Customer Service by email at orders@shakespeareandcompany.com.
Our team will contact the carrier to initiate the necessary procedures. 

If your order has been returned to us, we will contact you to let you know. We will also propose to re-ship your parcel that will be subject of additional shipping costs (they are not included in your initial payment).  Alternatively, we can turn your package into a Pick Up order if you or one of your relatives are planning on visiting Paris and coming to the bookshop.

If after your package arrives, you change your mind or find that the item is defective, you have 14 days from the receipt of your order to return the item, in its original condition, to the address stated on the receipt, along with:
1. a copy of the original invoice,
2. a completed return form (a printable copy of which can be found Here), and
3. all packaging and accessories.

Please note: While the postage fee from the original order will be refunded, the customer is responsible for all costs incurred in returning the package to the bookstore in Paris. Also: We cannot accept refund or exchange requests for books for which the customer has selected from our customization options.

You have a period of 14 (fourteen) days from receipt of your order to return an item that does not suit you.

Once we have received your return, your refund will take approximately 14 days to appear in your account to allow enough time for us to process the return. 

You'll receive a confirmation email once the refund has been processed. The funds should appear in your account within the following 2/3 working days.

Currently, we are still trying to find a better solution, so please don't send items from different orders back to us in the same parcel.

To keep the process as simple and as quick as possible, please ensure that you make separate return requests for each of your orders by contacting us on our orders@shakespeareandcompany.com email, and filling for each other the return form Here

We do exchanges on our website. If you'd like a different title or a new size, please submit a return request then return your item to us before placing a new order on our website. The shipping fees are the responsibility of the customer.

Unfortunately, return requests for items bought in our Shakespeare and Company bookshop can't be submitted online. If you wish to return or exchange an article bough in store please contact info@shakespeareandcompany.com

The website accepts credit card and debit card payments from most major banks worldwide. We accept Visa, MasterCard, and American Express. We are not able to accept payments by check for purchases made online.

The Shakespeare and Company payment page directs to an external and secure provider, ensuring that the customer’s bank details are encrypted and remain private. (You can confirm that the payment page is indeed secure by looking for a small icon of a lock in front of the website address in your browser.)

Your bank account will be debited as soon as your order has been confirmed. Your order is confirmed as soon as it appears on in your account section under 'Orders' and when you have received an email confirmation order.

Unfortunately, the paper gift voucher we sell at the shop can be redeemed only in-store at Shakespeare and Company, Paris. We’ll soon be introducing new gift certificates that will be redeemable both in-store and on our website. Thanks for your patience with this!

The gift voucher is valid for 12 months from the date of the purchase and cannot be refunded.

Your invoices are available in your Account/My orders space. Simply click on the relevant order to download and view them.

To log in to your account, click on the account button on the top right hand-side of the homepage on your computer, or on the menu on your smartphone. Enter your email address and password then click confirm.

If you’ve forgotten your username or password, please go to the "Sign In" section and follow the button "Forgot your password ?

To change your password, go to 'Account' and click on 'Manage addresses'  you can edit you address or add a new one. You can also change or delete personal information, such as your date of birth and telephone number.

To subscribe to our newsletter you simply go to the middle of our homepage and enter your email address in the 'Newsletter' section. You can also do this by from your account . If once you suscribe, you do not receive our newsletters or invites, please go through your spam folder and add the email address news@shakespeareandcompany.com to your address book.

If you no longer wish to receive our invitations, simply uncheck the 'Receive our invitations' box in your Account or click on the unsubscribe link at the bottom of each of our newsletters.

If you wish to delete your account, contact us at orders@shakespeareandcompany.com so we can proceed erasing your account. This action will result in the deletion of all your order history and no rollback will be possible.

We’re located in 35 rue de la Bûcherie, 75005 Paris, opposite from Notre-Dame Cathedral on the Left Bank.

Opening Hours :

Monday to Saturday, from 10am to 8pm

Sunday, from 12 midday to 7pm

Our location : 35 rue de la Bûcherie, 75005 Paris

Opening Hours :

Monday to Friday, from 9.30am to 7pm

Saturday & Sunday, from 9.30am to 8pm

The bookshop is open every day. Please check our hours on the homepage (they can occasionally change from week to week, as needed). If you are in Paris and would like to see whether a book is currently in stock or to ask about ordering a copy, please email us at info@shakespeareandcompany.com.

For all questions about orders placed on our website please email us at orders@shakespeareandcompany.com

For more information about Tumbleweeding please click here, you can also contact us on info@shakespeareandcompany.com.

For more information about applying to work for Shakespeare and Company please click here, you can also contact us on work@shakespeareandcompany.com.